Privacy Policy

Effective Date: 9th of March 2025

Thank you for visiting Woodcraft. Your privacy is important to us, and we are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, services, and communications.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the terms outlined herein.

1. Key Definitions

• Users: Individuals who visit our website, request a quote, or engage with our services.
• End Users: Clients, visitors, or customers interacting with our services through our website.
• Personal Information: Any data that identifies or relates to an individual, including names, contact details, and usage data.

2. Scope of This Privacy Policy

This policy applies to the personal data we collect, process, and store when you:
• Visit our website or social media pages.
• Request a quote or service consultation.
• Communicate with us via email, phone, or online forms.
• Subscribe to marketing updates.
• Engage with advertisements, promotions, or third-party integrations.
We also use cookies and similar tracking technologies; our Cookie Policy explains this in detail.

3. Information We Collect
We collect personal information in various ways to improve our services and enhance user experience.

A. Information You Provide
When you engage with our services, we may collect:
• Contact Details: Name, email address, phone number, and address.
• Project Information: Details about your renovation needs, property specifications, and preferred service dates.
• Marketing Preferences: Your consent for newsletters, promotions, or targeted offers.
• Communication Data: Emails, messages, and customer support inquiries.
• Survey & Feedback Responses: Information you provide in response to surveys, promotions, or testimonials.

B. Information We Collect Automatically
When you interact with our website, we may collect:
• Device & Browser Data: IP address, browser type, operating system, device identifiers, and settings.
• Website Usage: Pages visited, time spent on the site, referral sources, scrolling behavior, and clicks.
• Error Reports & Technical Logs: Issues encountered while using our website.

C. Information from Third-Party Sources
We may receive additional information from advertising partners, lead generation platforms, or social media integrations. This includes data about interactions with our ads or services across different channels.

4. How We Collect Personal Information
We gather information through:
• Direct interactions (e.g., quote requests, email communications, form submissions).
• Automated tracking (e.g., cookies, analytics tools, web beacons).
• Third-party data sources (e.g., advertising platforms, lead referrals, publicly available records).

We ensure that third-party partners comply with data protection standards before processing any shared information.

5. How We Use Your Personal Information
We use personal data for the following purposes:
• Providing Services: Processing requests, managing bookings, and delivering renovation services.
• Customer Support: Responding to inquiries, handling complaints, and improving user experience.
• Marketing & Promotions: Sending tailored offers, newsletters, and relevant industry updates (only if you opt-in).
• Advertising & Retargeting: Displaying relevant ads on third-party platforms based on user interests.
• Website Optimization: Enhancing security, improving navigation, and tracking website performance.
• Legal Compliance: Meeting regulatory requirements, tax obligations, and dispute resolution needs.
We do not sell personal information to third parties.

6. How We Share Your Personal Information
We may share your data under the following circumstances:
• Service Providers: Contractors, suppliers, or project managers involved in delivering renovation services.
• Payment Processors: Securely handling transactions and financial records.
• Legal & Compliance: Responding to law enforcement, court orders, or regulatory authorities when required.
• Advertising & Marketing Partners: Sharing pseudonymized data for audience targeting and campaign measurement.
• Business Transfers: In the event of a merger, acquisition, or restructuring, user data may be transferred.

We take necessary precautions to ensure secure handling of your information in all data-sharing scenarios.

7. Your Rights & Choices
Depending on applicable laws, you may have the right to:
• Access & Update: Request access to the personal information we hold about you.
• Correct Errors: Update or amend inaccuracies in your data.
• Withdraw Consent: Opt-out of marketing communications at any time.
• Request Deletion: Ask us to erase your data where legally permissible.

To exercise your rights, please contact us at [Your Email Address] or through our website’s support page.

8. How We Protect Your Data
We implement robust security measures to protect your personal information, including:
• Encrypted storage for sensitive data.
• Firewall protection to prevent unauthorized access.
• Restricted access to customer databases.
• Regular security audits to ensure compliance.

Despite these measures, no online platform is 100% secure; we advise users to safeguard their account credentials.

9. Data Retention Policy
We retain personal data for as long as necessary to:
• Fulfill service obligations.
• Comply with legal and tax requirements.
• Resolve disputes and enforce agreements.

Once data is no longer needed, it is securely deleted or anonymized for analytical purposes.

Disclaimer

The information, statements, and visuals presented on this website are for informational purposes only and do not constitute guarantees, warranties, or assurances of specific outcomes.

1. Property Value Disclaimer
• While home improvements may contribute to increased property value, Woodcraft does not guarantee any appreciation in property worth as market conditions, location, and other external factors play a significant role.

2. Quoting & Pricing Disclaimer
• The initial quote provided is a rough estimate to help you understand the potential starting price of your project. A detailed and accurate quote will only be provided after a professional site visit and assessment of your specific requirements.
• Prices may vary depending on structural factors, material choices, council approvals, and unforeseen circumstances.

3. Images & Project Expectations
• The images displayed on our website are for illustrative purposes only and do not imply that your project will look exactly the same.
• Every project is customized based on individual needs, space conditions, and material selections, and results will vary accordingly.

By engaging with our services, you acknowledge that all renovations are subject to structural feasibility, legal requirements, and site conditions, and you agree that final project details, costs, and outcomes will be determined following professional evaluation.

For any concerns or clarifications, please contact us before proceeding with your project.